What’s your turnaround time?
During November my turnaround times have been extended due to the volume of orders I’ve received. I have temporarily closed my shop for a few days to prioritise making orders already placed.
What shipping carriers do you use?
For standard UK orders I use Royal Mail 1st class. For sacks, stockings, baubles and orders over £50 I send on a tracked service.
For International orders I use Royal Mail International Tracked.
Will you provide me with a tracking number?
For standard UK 1st class orders I do not use a tracked service so I am unable to check where your order is unfortunately.
Tracked orders will receive a tracking number and link in your dispatch email. Please note that RM do not always update their tracking at each step of the journey but will show when it is ready for delivery.
International orders you will be provided with a tracking number and a link to the Royal Mail tracking url when I ship your order.
Where is my order?
Due to the large volume of orders I received at the end of October and beginning of November I am currently working on a turnaround time of about 2 weeks+. Everything is made to order, whether it is a card, a print or a sack. At the moment I making products in batches so I may go over this 2 week turnaround. Rest assured that I am working as hard as I can to get your order sent out and all will be sent before the end of November.
Once your order is ready you will received a email to say it’s been dispatched and which service it’s been sent on. Please check your spam folder as sometimes emails can go in there.
With the lockdown, peak Christmas online orders and COVID there may be delays within the postal and courier services.
Mostly orders are arriving on time but please allow for delays and I cannot give you a rough estimate of when your order may arrive. I apologise for any potential delays and I’m here to try and help where I can to ensure your order arrives to you.
Royal Mail do not consider a UK parcel to be lost until at least 13 working days after it was posted. Therefore I cannot claim or replace a lost parcel until then . For international it is 25 working days.
You can check how RM is delivering in your area by checking their daily service report.
International orders are sent Royal Mail tracked. You should be able to track your parcel’s journey here
Some countries will have more detailed tracking available, for more information see here https://www.royalmail.com/help/tracking-items-sent-abroad-from-uk
Please allow up to 2-5 weeks for your order to arrive. Check here for the latest international incidents that may affect your order.
Posters will be sent via RM tracked 48 or via MyHermes. You’ll receive a tracking number and link in your dispatch email (check your spam folder if you’ve not received it).
There is a problem with my order
If you’ve placed an order and there is an issue, please take photos and email me with your order number outlining the problem. I will try to respond as soon as I can.
If your order is damaged please also take photos of the packaging.
What’s your returns policy?
If for some reason you change you mind you can return your prints for a full refund within 7 days of receiving your order. You are responsible for return postage and the item must arrive to me in a resalable condition. Personalised and Sale items are except from refunds. I will always try to make sure you are happy with your order so please get in touch so I can help.
Do you do custom orders?
I will be taking enquires for limited custom order slots in January 2021. I’m afraid I cannot take on any custom orders before then.
Any other questions?
Drop me a message if you have a question that I haven’t answered here!