FAQS

What’s your turnaround time?


3-5 working days, 10 working days during market weekends and sales.


What shipping carriers do you use?

Most items are sent via RM48 Class. Cards are sent 1st class RM. There is an option to upgrade to Tracked48 which is a fully tracked service. 

The free delivery code is for free UK standard delivery which is RM48.

For International orders I use Royal Mail International Tracked.


Will you provide me with a tracking number?

For standard UK orders I do not use a tracked service so I am unable to check where your order is unfortunately. 

Tracked orders will receive a tracking number and link in your dispatch email. Please note that RM do not always update their tracking at each step of the journey but will show when it is ready for delivery.

International orders you will be provided with a tracking number and a link to the Royal Mail tracking url when I ship your order.


Where is my order?

Once your order is ready you will received a email to say it’s been dispatched and which service it’s been sent on. Please check your spam folder as sometimes emails can go in there.


With the lockdown, BREXIT and COVID there may be delays within the postal and courier services.

Mostly orders are arriving on time but please allow for delays and I cannot give you a rough estimate of when your order may arrive. I apologise for any potential delays and I’m here to try and help where I can to ensure your order arrives to you.


Royal Mail do not consider a UK parcel to be lost until at least 13 working days (Mon -Fri)

after it was posted. Therefore I cannot replace a lost parcel until then. For international it is 25 working days.


You can check how RM is delivering in your area by checking their daily service report. 


https://www.royalmail.com/coronavirus


https://personal.help.royalmail.com/app/answers/detail/a_id/12556/~/service-update


International orders are sent Royal Mail tracked. You should be able to track your parcel’s journey here 

https://www3.royalmail.com/track-your-item#/


Some countries will have more detailed tracking available, for more information see here https://www.royalmail.com/help/tracking-items-sent-abroad-from-uk


Please allow up to 2-5 weeks for your order to arrive. Check here for the latest international incidents that may affect your order.


https://personal.help.royalmail.com/app/answers/detail/a_id/5317


Posters will be sent via RM tracked 48 or via MyHermes. You’ll receive a tracking number and link in your dispatch email (check your spam folder if you’ve not received it).


BREXIT


I am still shipping to the EU as normal however please be aware that custom or import fees may now apply and vary by country. The buyer is responsible for any fees due and Little M are not responsible for any custom delays. For more information please contact your local government website.


There is a problem with my order


If you’ve placed an order and there is an issue, please take photos and email me with your order number outlining the problem. I will try to respond as soon as I can.

If your order is damaged please also take photos of the packaging. 


What’s your returns policy?

If for some reason you change you mind you can return your item for a full refund within 14 days of receiving your order. You are responsible for return postage and the item must arrive to me in a resalable condition. Personalised and Sale items are exempt from refunds. I will always try to make sure you are happy with your order so please get in touch so I can help.

If you are returning a product from outside the UK you need to mark it as a return clearly on the customs form. This is so no import charges are due.


Do you do custom orders?

Occasionally I can take on custom orders. Please keep an eye on my social media pages for slots.


Any other questions?

Drop me a message if you have a question that I haven’t answered here!